FAQ


Q: I live in ______________. Do you ship there? How much does it cost?

A: We ship worldwide. The cost varies on country and quantity of items.

Q: Do you accept returns / exchanges?

A: T-shirts are exchangeable, if they are not worn, damaged or used they may be returned within the first 15 days of purchase. It can be exchanged for another size/design or a product of equal value. Returned shipping costs will not be covered. As for the Insoapropriate collection and the FlannelleBook, they can't be returned or exchanged. 

 

Q: Do you offer local pickups within Montreal?

A: Yes! Please contact us for more information on local pickups. 

 

 Q: What brand of t-shirts do you use?

A: We use 100% cotton, unisex Alstyle tees for all our products which have a similar fit to American Apparel's 2001 model.


Q: How/Where do you print your products?

A: All our shirts are printed with Elektrek Clothing, a local brand/print studio in Montreal that has been working with us during our first collective in 2011. Every shirt is printed with long lasting soft hand plastisol ink. 
 

Q: What do I do if I haven't received my order?

A: For any customer service concerns, please contact us at ageoffrion@sidlee.com - We'll do our very best to resolve the issue quickly!

 

Q: You shipped my item but the tracking has stalled / is giving false information / my parcel is late / etc. What do I do?

A: Items that have been shipped with tracking become the responsibility of the postal system. If your tracking number is not updating please contact your local post office or the shipping company first. If that doesn't work, contact us and we'll see what can be done. 

 

Q: Do you charge taxes on your products?

A: Yes, all orders purchased in Quebec will be charged the usual GST & QST tax, as well as federal tax for the rest of Canada. 

 

Q: I don't live in Canada, will I get charged extra fees when my order is delivered?

A: We can't guarantee that your order may not include import taxes, customs or duty fees. Each country is different. For more information you can check out your country's policies on importing goods from abroad. Please note that we are not responsible for any extra charges during delivery.  


Q: Are your products available for wholesale?

A: For more information please contact ageoffrion@sidlee.com